Returns Information , Every item ordered from Gas Parts .ie, large or small, is guaranteed. Your satisfaction is important to us.
If you are not satisfied or your item is damaged, please e-mail: firstname.lastname@example.org or call us on 01 5417273 as soon as possible after receipt of goods. Please include full details of the problem along with the relevant invoice number. The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt. Damaged goods must be returned within 14 days of receipt. Accidental damage, neglect or misuse of items will not be acceptable for return. Incorrectly ordered products cannot be returned if the box and/or seal has been opened. The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty. Refunds will be made by the same method of payment.
The returns policy excludes Printed Circuit Boards , Non-Catalogue products and specially manufactured products
Printed Circuit Boards
Printed circuit boards must be returned to gasparts.ie in their original condition and packaging. Prior consent must be obtained from gasparts.ie in writing (email or fax) before returning a printed circuit board. Gasparts.ie will issue you with a returns number and also send out a returns bag to return the printed circuit board where applicable. All printed circuit boards are sent out in sealed plastic envelope and once opened are subject to specific terms and conditions as follows: Once the sealed plastic envelope is opened gasparts.ie assumes that the printed circuit board has been fitted. Once gasparts.ie receives a returned printed circuit board they will then send that printed circuit board back to the manufactures for testing, to insure that the printed circuit board has not been compromised in any way before issuing a credit (note this can take 6-8 weeks for the manufacturer to test a printed circuit board and issue a credit). If the manufacturer states that that the printed circuit board was compromised whilst being fitted or a faulty component on the boiler has caused the damage to the printed circuit board, the a copy of the manufacturers report will be sent to the customer and no credit will be made, the printed circuit board will then be sent back to the customer for safe keeping.
If the customer wants a replacement printed circuit board due to the initial printed circuit board being alleged faulty.
The customer will have to place a complete new order for a printed circuit board with us. A refund for the cost of the initial printed circuit board will be made once it’s proven that the printed circuit board is faulty via the manufactures testing procedures. If you decide to buy the part from another supplier we at gasparts.ie will only supply a new part with no refund available unless the fault on the part occurred within the initial 7 days of purchases and you the customer informed gasparts.ie in writing of this within the initial 7 days.
Your Right to Cancel
The Consumer Protection (Distance Selling) Regulations 2000 allows for a 7 day (7 working days from the day following the day in which you placed your order) cooling off period when you (the end user) have the right to cancel your order for a full refund. If you wish to exercise you right to a full refund, then you must contact our customer services department on 01 4578796 informing us of your intention to return the goods. All goods must then be posted using "Recorded Delivery" to ensure their safe arrival. All postage costs are your (end user) responsibility. All returned goods must be unopened and in resalable condition. Once we have received the returned goods, we will refund your money within 30 days. The only exceptions are for specially ordered items, which cannot be cancelled.
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